Get help
If something in EvoHub does not work as you expect, or you have a question or an idea, tell us from inside the console. Every request becomes a support ticket you can follow until it is answered. Opening tickets needs no permission: everyone in an organization can do it.
Open a ticket
Report a bug quickly
The bug button in the bottom-right corner of the console opens Report a Bug on any page. Describe under What happened? what you did, what you expected and what happened instead, and select Send Report. The report becomes a ticket titled "Bug report" that you can follow under Help & Support.
Follow a ticket
Help & Support opens on My Tickets: the tickets you opened, newest first, with counts of Open, Resolved and Total above the list. Each ticket shows its type, priority and status.
| Status | Meaning |
|---|---|
| Open | Waiting for the support team. A new ticket starts here, and so does a ticket you reply to. |
| Pending | The support team is waiting for something, usually an answer from you. |
| Resolved | The support team considers it answered. Reply if it is not, and it opens again. |
| Closed | Finished. A closed ticket takes no more replies; open a new ticket if you need further help. |
Open a ticket to read the conversation. Messages from the team are marked Support Team, yours You. Write your answer under Reply and choose Send Reply.
When the support team answers, you also get an email ("Re: <subject> — EvoHub Support") with a View Reply link to the ticket. Replying to that email does not add to the ticket; reply in the console.
Your tickets are visible to you and to EvoHub's support team, not to other members of your organization. The Open tickets number and the Waiting support tickets widget on your home page show the ones awaiting an answer.
Limits
- A subject can be up to 200 characters. Subject and message are required.
- Support is for reaching the EvoHub team. It is not a help desk for your own customers.
Other ways to reach us
Write to info@evosync.io. To report a security problem, see Security.

