# Get help

If something in EvoHub does not work as you expect, or you have a question or an idea, tell us from inside the console. Every request becomes a support ticket you can follow until it is answered. Opening tickets needs no permission: everyone in an organization can do it.

## Open a ticket

:::steps
### Open Help & Support
Open the avatar menu in the top bar and choose **Help & Support**.

### Start a new ticket
Select **New Ticket**.

### Describe it
Fill in **Subject** and **Message**, and choose a **Type** — **Support**, **Bug**, **Feature Request** or **Question** — and a **Priority**: **Low**, **Normal**, **High** or **Urgent**.

### Submit it
Select **Submit Ticket**. It appears under **My Tickets**.
:::

## Report a bug quickly

The bug button in the bottom-right corner of the console opens **Report a Bug** on any page. Describe under **What happened?** what you did, what you expected and what happened instead, and select **Send Report**. The report becomes a ticket titled "Bug report" that you can follow under **Help & Support**.

## Follow a ticket

**Help & Support** opens on **My Tickets**: the tickets you opened, newest first, with counts of **Open**, **Resolved** and **Total** above the list. Each ticket shows its type, priority and status.

| Status | Meaning |
| --- | --- |
| **Open** | Waiting for the support team. A new ticket starts here, and so does a ticket you reply to. |
| **Pending** | The support team is waiting for something, usually an answer from you. |
| **Resolved** | The support team considers it answered. Reply if it is not, and it opens again. |
| **Closed** | Finished. A closed ticket takes no more replies; open a new ticket if you need further help. |

Open a ticket to read the conversation. Messages from the team are marked **Support Team**, yours **You**. Write your answer under **Reply** and choose **Send Reply**.

When the support team answers, you also get an email ("Re: <subject> — EvoHub Support") with a **View Reply** link to the ticket. Replying to that email does not add to the ticket; reply in the console.

Your tickets are visible to you and to EvoHub's support team, not to other members of your organization. The **Open tickets** number and the **Waiting support tickets** widget on your [home page](https://docs.evohub.io/your-home-page.md) show the ones awaiting an answer.

### Limits

- A subject can be up to 200 characters. Subject and message are required.
- Support is for reaching the EvoHub team. It is not a help desk for your own customers.

## Other ways to reach us

Write to **info@evosync.io**. To report a security problem, see [Security](https://docs.evohub.io/security.md#report-a-security-problem).

## Related

- [Your home page](https://docs.evohub.io/your-home-page.md)
- [What is EvoHub](https://docs.evohub.io/what-is-evohub.md)