Sentry
EvoHub receives Sentry alerts through an Internal custom integration. Issue alerts and metric alerts both open EvoHub alerts. An issue's alert resolves when the issue is resolved, archived or ignored in Sentry, and a metric alert's resolves when Sentry reports it resolved.
Set it up
Create the integration
In EvoHub, go to On-Call → Integrations → + Add Integration, choose Sentry, pick an Escalation Policy and click Create Integration. Copy the Webhook URL.
Create an internal integration
In Sentry's organization Settings, open Developer Settings (custom integrations) and create a new Internal integration.
The legacy Sentry Webhooks plugin is not supported; use an internal integration.
Note
With issue checked, Sentry also sends every newly created issue to the integration, and each one opens an EvoHub alert whether or not an alert rule matched it. That webhook is also how issue alerts resolve.
Turn on auto-resolve
- Issue alerts resolve through the issue webhook: when the issue is resolved, archived or ignored in Sentry, EvoHub resolves its alert. Keep issue checked.
- Metric alerts resolve on their own: the alert rule's resolved notification resolves the alert.
What EvoHub reads
Issue alerts and issue webhooks
| EvoHub alert | Taken from |
|---|---|
| Title | The issue's (or event's) title, or "Sentry Issue". |
| Description | The culprit. |
| Labels | level; for an issue alert, rule (triggered_rule) and the event's environment and release when set; for an issue webhook, project and short_id. |
| Link | The event's or the issue's web_url. It opens from the alert. |
| Fingerprint | The issue ID: data.issue.id, or data.event.issue_id for an issue alert, so the alert rule's notification and the issue webhook meet on the same alert. |
Metric alerts
| EvoHub alert | Taken from |
|---|---|
| Title | description_title, else the alert rule name, else the incident title. |
| Description | description_text. |
| Labels | alert_type (metric_alert), action (critical or warning) and url (web_url). |
| Fingerprint | The metric alert incident's ID, so each incident is one alert. |
Severity
| Sentry | EvoHub severity |
|---|---|
Issue level fatal |
critical |
Issue level error |
high |
Issue level warning |
medium |
Issue level info |
info |
Issue level debug |
low |
| Issue level missing or other | medium |
Metric alert critical |
critical |
Metric alert warning |
high |
Resolve and deduplication
- An issue webhook with the action resolved, archived or ignored resolves the open alert for that issue. assigned changes nothing. created and unresolved open an alert.
- A metric alert's resolved notification resolves that incident's alert. A warning followed by critical for the same incident stays one alert, recorded as Retriggered.
- Repeated notifications for an issue whose alert is still open are recorded as Retriggered.
- A delivery with no issue, event or metric alert in it (an installation webhook, for example) is answered with success and opens nothing.
Troubleshooting
401 INVALID_KEY: the URL's key is wrong or the integration is disabled. Copy the Webhook URL again from the integration.- Issue alerts never resolve: issue is not checked under Webhooks in the internal integration.
- An alert for every new issue: that is the issue webhook. Remove the check if you only want alert rules to page — issue alerts then no longer resolve automatically.
- Nothing arrives from an alert rule: the rule has no action for your integration, or the integration's Alert Rule Action is off.

