# Read a ticket and its conversation

`GET https://evohub.io/api/v1/support/tickets/{id}`

Part of the [Support API](https://docs.evohub.io/support.md) reference · operationId `getTicket`.

One of the caller's tickets with every message on it, oldest first.
A message from the caller has `author_type` `user`; an answer from
EvoHub support has `author_type` `admin`.

Requires no scope.

## Authorization

Any one of:

- `bearerKey`
- `headerKey`

Where:

- `bearerKey`: HTTP Bearer — An EvoHub API key (`evohub_…`) as a bearer token.
- `headerKey`: API key in the header `X-API-Key` — An EvoHub API key (`evohub_…`).

## Path parameters

- `id` (string, required, example `tkt_3f9a1c2e7b5d4a60`): The ticket's ID.

## Responses

### 200 — The ticket and its messages.

Content type: `application/json`

Type: `object`

- `success` (boolean, value `true`)
- `data` (TicketWithMessages)
  - `ticket` (Ticket)
    - `id` (string, example `tkt_3f9a1c2e7b5d4a60`)
    - `org_id` (string)
    - `user_id` (string): Who opened the ticket — the person behind a personal key, or the organization key's own id.
    - `subject` (string)
    - `type` (string, one of `support`, `bug`, `feature`, `question`)
    - `status` (string, one of `open`, `pending`, `resolved`, `closed`): `open` when new or after the caller replies. EvoHub support moves it to `pending`, `resolved` or `closed`.
    - `priority` (string, one of `low`, `normal`, `high`, `urgent`)
    - `reporter_email` (string): As sent when the ticket was opened; `""` when it was not.
    - `reporter_name` (string)
    - `org_name` (string)
    - `url` (string)
    - `created_at` (string (date-time))
    - `updated_at` (string (date-time))
  - `messages` (array of TicketMessage): Oldest first.
    - `id` (string, example `msg_8e2d4f6a1b3c5d70`)
    - `ticket_id` (string)
    - `author_id` (string)
    - `author_type` (string, one of `user`, `admin`): `user` for the ticket's owner, `admin` for EvoHub support.
    - `body` (string)
    - `created_at` (string (date-time))

### 401 — No API key was sent, or it is unknown, revoked or expired (`UNAUTHORIZED`).

Content type: `application/json`

Type: `Error`

- `success` (boolean, value `false`): Sent by Support; the gateway's own refusals leave it out.
- `error` (object, required)
  - `code` (string, required, example `NOT_FOUND`)
  - `message` (string, required, example `ticket not found`)
  - `request_id` (string)

### 404 — The ticket does not exist, or it is not one of the caller's own (`NOT_FOUND`).

Content type: `application/json`

Type: `Error`

- `success` (boolean, value `false`): Sent by Support; the gateway's own refusals leave it out.
- `error` (object, required)
  - `code` (string, required, example `NOT_FOUND`)
  - `message` (string, required, example `ticket not found`)
  - `request_id` (string)

### 429 — Too many requests (`RATE_LIMITED`). Wait for `Retry-After` seconds.

Headers:

- `Retry-After` (integer): Seconds to wait before retrying.

Content type: `application/json`

Type: `Error`

- `success` (boolean, value `false`): Sent by Support; the gateway's own refusals leave it out.
- `error` (object, required)
  - `code` (string, required, example `NOT_FOUND`)
  - `message` (string, required, example `ticket not found`)
  - `request_id` (string)

### 500 — Something went wrong on EvoHub's side (`INTERNAL_ERROR`). Retry later.

Content type: `application/json`

Type: `Error`

- `success` (boolean, value `false`): Sent by Support; the gateway's own refusals leave it out.
- `error` (object, required)
  - `code` (string, required, example `NOT_FOUND`)
  - `message` (string, required, example `ticket not found`)
  - `request_id` (string)

## Example request

```bash
curl -X GET 'https://evohub.io/api/v1/support/tickets/tkt_3f9a1c2e7b5d4a60' \
  -H 'Authorization: Bearer <TOKEN>'
```