# FAQ Short answers, each with a link to the page that explains more. ## Pricing and billing :::details{title="Is EvoHub priced per user?"} No. EvoHub charges for usage, never per seat, so inviting your whole team costs nothing. Usage is measured in EvoHub tokens (EHU), and every organization gets 200 EHU free each month. See [How billing works](https://docs.evohub.io/how-billing-works.md) and the [pricing page](https://evohub.io/pricing). ::: :::details{title="Do I need a credit card to start?"} No. Signing up does not ask for one, and a month spent inside the free allowance costs nothing. You only pay for usage above the allowance, and only after you add a card or buy credit. ::: :::details{title="What happens when the free allowance runs out and no card is on file?"} Alerts are still received and recorded, but notifications are held back until a card or credit is added, and each alert's timeline says so. See [How billing works](https://docs.evohub.io/how-billing-works.md). ::: :::details{title="What costs nothing?"} Push notifications and outbound webhooks are free, and so are Retro, Board and EvoTrail. A heartbeat monitor costs one uptime check only when it goes down or comes back, never per ping. Repeats of an alert that is still open are not counted either. See [How billing works](https://docs.evohub.io/how-billing-works.md). ::: ## On-Call :::details{title="Does EvoHub send SMS?"} Not yet. SMS is coming soon; until it ships it has no price. EvoHub pages people by phone call, mobile push and email. See [Notifications](https://docs.evohub.io/notifications.md). ::: :::details{title="Which monitoring tools can send alerts to EvoHub?"} 44 integrations, from Prometheus, Grafana and Datadog to Zabbix, PRTG and email, plus a generic webhook and an Events API v2 compatible API for anything else. See [Integrations overview](https://docs.evohub.io/integrations-overview.md). ::: :::details{title="Can I move from Opsgenie or PagerDuty?"} Yes. The built-in importers bring over schedules, escalation policies and integrations. See [Migrate from Opsgenie](https://docs.evohub.io/migrate-from-opsgenie.md) and [Migrate from PagerDuty](https://docs.evohub.io/migrate-from-pagerduty.md). ::: :::details{title="Does On-Call have services?"} No. An alert is routed by the integration it arrived through, and that integration's escalation policy decides who is paged. See [On-Call overview](https://docs.evohub.io/on-call-overview.md). ::: :::details{title="What can I do in the mobile app?"} The iOS and Android app is an on-call companion: get paged, acknowledge, take over, redirect and resolve alerts, cover a shift and see who is on call. Schedules, escalation policies and integrations are set up in the web console. See [Mobile app](https://docs.evohub.io/mobile-app.md). ::: ## Status pages, docs and changelogs :::details{title="Can I publish a status page without my own domain?"} No. Status pages, docs sites and changelogs are published on a subdomain you own, such as `status.example.com`; EvoHub does not give them an address of its own, and apex domains such as `example.com` are not supported. See [Status page custom domain](https://docs.evohub.io/status-page-custom-domain.md). ::: :::details{title="How is the uptime percentage on a status page calculated?"} Day by day, from the same rule that colours the bars: an incident costs the share of the day it lasted, maintenance does not count as downtime, and a monitored component's days follow its monitor. See [Uptime bars and percentage](https://docs.evohub.io/uptime-history.md). ::: :::details{title="Can I choose where uptime checks run from?"} Not today. Each check's location is shown in the monitor's **Recent Checks** table. See [Uptime overview](https://docs.evohub.io/uptime-overview.md). ::: ## Accounts and security :::details{title="Does EvoHub support SSO, SAML or SCIM?"} No. You sign in with email and password, or with Google or GitHub. Single sign-on through SAML or OIDC with your own identity provider, and SCIM provisioning, are not available. Administrators can require two-factor authentication and set session and password rules in **Organization → Login Policies**. See [Security](https://docs.evohub.io/security.md). ::: :::details{title="Which two-factor methods are there?"} An authenticator app with 6-digit codes (TOTP), such as Google Authenticator, 1Password or Authy. Codes are not sent by SMS or email. See [Two-factor authentication](https://docs.evohub.io/two-factor-authentication.md). ::: :::details{title="Can I belong to several organizations?"} Yes, with a different role in each. Switch between them with the organization switcher in the top bar. One account can own up to 5 organizations. See [Organizations and teams](https://docs.evohub.io/organizations-and-teams.md). ::: :::details{title="Where is my data processed, and how long is it kept?"} EvoHub is operated from servers in Türkiye. Retention differs by kind of data, for example 1 year for resolved alerts and 90 days for uptime check results. See [Privacy and your data](https://docs.evohub.io/privacy-and-data.md) and [Limits](https://docs.evohub.io/limits.md#how-long-data-is-kept). ::: ## Help :::details{title="How do I get help?"} Open a ticket from **Help & Support** in the avatar menu, or use the bug button in the bottom-right corner of the console. The EvoHub team replies in the ticket, and you get an email when they do. You can also write to **info@evosync.io**. See [Get help](https://docs.evohub.io/get-help.md). ::: :::details{title="How do I replay a product tour?"} Go to **My Account → Preferences** (avatar menu, **My Account**). See [Setup, tours and tips](https://docs.evohub.io/setup-tours-and-tips.md). ::: ## Related - [Troubleshooting](https://docs.evohub.io/troubleshooting.md) - [Limits](https://docs.evohub.io/limits.md) - [Quickstart](https://docs.evohub.io/quickstart.md)